Basic Shipping Policies

We offer free shipping worldwide, excluding remote islands.

Order Shipment Times

Orders are processed within 1 -2 business days and are shipped out as soon as possible.

All orders typically take 5-12 business days to arrive, with shipping times varying by location. A few days of discrepancy is normal. If you haven't received your order for an extended period, please contact us at service@HearWellTech.com.

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.

Supported Countries

Global regions.

Shipping Carriers

Hearwelltech utilizes Yun Express for shipping.

Shipping Address

Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don't support P.O. Box addresses.

Inspecting Your Order When It Arrives

If your order arrived, please thoroughly inspect your item before signing for the package.

We recommend that you verify the following items before signing the bill of landing:

• Make sure that you have received the correct item.

• Check to make sure that there is no damage to the packaging.

If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send an email to our customer service team at service@HearWellTech.com. We will provide you with additional instructions to get your order corrected.

Undelivered Packages

Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to HearWellTech.

As an undelivered package and will be tagged as a return to sender. In the event that this occurs, please contact us at service@HearWellTech.com to make arrangements for reshipment.

Canceled Orders

We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 5:00 PM (PST) on the same day the order was placed by contacting service@HearWellTech.com.

Make sure to include the following information when requesting an order cancellation: Order number & Contact information.

Order Status & Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed within 1 - 2 working day upon confirmation of payment from our US warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders. An email confirmation will be sent for all orders once received.

In general, it may take several working days for delivery, depending on the different delivery methods. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working day. Please make sure your delivery address is correct and deliverable.

Tracking Order

Your tracking code will be shown in your order dispatched email.

If the parcel has not arrived after you had expected it to, please contact us at service@HearWellTech.com and we will be more than happy to help by contacting the courier on your behalf.